1. Introduction
1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone.
1.2 This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our [terms and conditions of sale
2. Delivery
2.1 Tickets are purchased through our online box office and confirmation of the booking will be delivered by email to the address given by the purchaser with the option to print out the ticket.
2.2 Options to collect the tickets from the information office or on the door can only be made by special arrangement please contact us using the contact details that we publish on our website or otherwise notify to you
2.3 If you experience any problems with a receiving an confirmation email please check your junk or spam email boxes first, and if still experiencing problems, please contact us using the contact details that we publish on our website or otherwise notify to you.
3. Refunds
3.1 Subject to this section 9, after you have purchased a Ticket it cannot be exchanged or refunded unless the event is cancelled or rescheduled or where there is a material change to the programme of the Event. A ‘material’ change is a change which, in the reasonable opinion of the Organiser, makes the Event materially different to the Event that purchasers of the Ticket, could reasonably expect.
3.2 Where (i) an Event is cancelled by the Organiser or Venue; or (ii) an Event is cancelled due to circumstances beyond our control you will be entitled to claim a refund from us of the face value of the Ticket in accordance with this section.
3.3 Where (i) an Event is rescheduled by the Organiser or Venue; (ii) an Event is rescheduled due to circumstances beyond our control; or (iii) there is a material change to the Event and you do not wish to attend the rescheduled/changed Event you will be entitled to claim a refund from us of the face value of the Ticket in accordance with this section.
3.4 Where an outdoor Event is cancelled or curtailed because of adverse weather, we shall not be liable to make any refund or pay any compensation beyond the refunds that may be payable under the Organiser’s rules.
3.5 Where an Event is not cancelled but is curtailed for any reason whatsoever, including, without limitation, due to a force majeure event or late arrival of an artist we shall not be liable to make any refund or pay any compensation beyond the refunds stated by that the Organiser . However, where such curtailment constitutes a material change, the provisions of the relevant sections shall apply.
3.6 Where a refund is sought you must bring this to our attention as soon as possible upon becoming aware of such change, cancellation or where the Event has been rescheduled, prior to the rescheduled Event. The refund for Tickets will be for the face value of the Tickets purchased only (unless otherwise stated). In order to claim your refund, please apply within 90 days by emailing us at secretary@madhurst.co.uk. We may require you to return your complete unused Tickets, if received. It is your responsibility to ensure that Tickets are returned where required. We recommend using registered or special delivery post to return your Tickets. Refunds shall only be made to the person who purchased the Tickets and, when possible, shall be made using the same method used to purchase the Tickets.
3.7 These terms do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights you can contact Citizens Advice, Consumer Direct or the Department for Business Innovation and Skills.
4. Resale/use of Tickets
4.1 Tickets are only for your personal use or that of your party. We reserve the right to cancel any Tickets if you resell or attempt to resell such Tickets in breach of this section (including any resale or attempted resale of Tickets at a higher price than the purchase price, for example tickets being resold at a higher price via any internet auction site). The holder of a resold Ticket may be refused entry or ejected from the Venue.
4.2 Re-sales or transfers of Tickets (even within your party) may be prohibited for certain Events by the specific terms of those Events (for example free tickets, tickets to charity events or events where age restrictions may apply may not be capable of being transferred).
4.3 You may not, without the prior consent of the relevant Ticket Provider use any Ticket in advertising, promotions, competitions, free draws etc.